At home.
Ace relocates household goods everyday… from one home to a new home. "Household Goods" is where we
begin. So we have always known that family relocation is much more than just moving things.
It is moving lives, people and futures. That is why we insist that our moving teams be experienced, and highly trained in every aspect of the moving process.
We understand our business to be helping families make an easy, smooth transition… to be at home in a new location.
Results for you.
Ace moving teams are routinely awarded by Atlas Van Lines for performance, follow-through and results:
- Superior Packing
- Outstanding Drivers
- Hauling Excellence
- Surpassing the stringent "Atlas World-Class Commitment" standards for superior service.
In the greater than 50-year Ace history, we have posted one of the industries most reliable on-time delivery and claims records:
- 98.3% of all Ace relocations are picked up and delivered on time, as scheduled.
- Claims total less than 2% of revenues from moving services.
Formally assuring satisfaction, door to door… with SAM.
We are committed to learn your needs, and surpass your expectations. The program is Service Assurance Monitoring. We call it "SAM."
SAM provides:
- A personal move counselor - one contact person who is only a phone call away
- Toll-free check-in number
- On-going customer contact at different stages of the relocation
- before the move
- day of packing
- day of loading
- day of delivery
- Prompt follow-up of all details
- Auditing of charges before invoicing
- Post-move performance evaluations: Our most recent evaluations show that almost 98% of Ace customers replied "YES!" when asked if they will use our service again.
- On a scale of 1 to 5, Ace consistently earns an above-average rating of 4.65.
Is the mover you hired the one doing the moving? At ACE… absolutely.
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Superior Packing
Ace moving teams are routinely rewarded for performance. Including the "Superior Packing" award from Atlas Van Lines.
Personal Move Consultant
Every family moving with Ace receives a personal move consultant - a single point of contact who knows the details of your move.
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Shrinkwrap.
Ace applies shrinkwrap at no extra charge to upholstered furniture to protect from dust, dirt and stains. |
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It's called "Self Haul." Simply stated, it means that the company you hired will manage and perform the entire move - from packing, to transporting, to unloading.
Surprisingly, most van lines may not allow it. And Ace, as part of Atlas Van Lines, is among the only moving companies who can perform Self-Haul 100% of the time. Other van lines impose limits which can mean that your possessions are transferred between moving agents before they reach your new home.
Naturally, Self-Haul assures:
- Greater care, control and accountability
- Lower damage claims
- Higher satisfaction for you
- That you deal with the same moving team from start to finish.
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